Frequently Asked Questions
Everything you need to know about shopping with Universal Surplus
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you ship internationally?
Yes, Universal Surplus ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Klarna.
Are your products authentic and ethically sourced?
Absolutely. We pride ourselves on sourcing high-quality, authentic apparel and accessories. We work exclusively with manufacturers who adhere to fair labor practices and sustainable production standards.